Shipping & Refund Policy

1. Digital Service

ALLEM provides a digital software service (AMV platform). There are no physical goods shipped with our service. Your subscription is activated immediately upon purchase and payment processing.

2. Annual Plan Refunds

Annual subscription plans come with a 30-day money-back guarantee from the date of purchase. If you are not satisfied with our service within the first 30 days, we will provide a full refund, no questions asked.

After 30 days, you may request a refund with a 30-day cancellation notice. Refunds will be processed within 5-7 business days.

3. Lifetime Plan Refunds

Lifetime plans are subject to a 30-day money-back guarantee from the date of purchase. After 30 days, lifetime plans are non-refundable. Your lifetime access continues indefinitely and will never expire or require renewal.

4. How to Request a Refund

To request a refund, please contact our support team at support@allem.com with:

• Your account email address
• Order or invoice number
• Reason for the refund request

5. Processing Time

Once we receive and approve your refund request, processing typically takes 5-7 business days for the funds to appear back in your original payment method. Some financial institutions may take additional time to display the refund.

6. Exceptions to Refund Policy

We reserve the right to deny refunds in cases of:

• Violation of our Terms & Conditions
• Fraudulent or suspicious account activity
• Multiple refund requests from the same account
• Requests made after the refund window has expired

7. Cancellation Policy

For annual plans, you may cancel your subscription at any time. Cancellation is effective at the end of your current billing period. You will retain access to the service through the end of your paid period.

Lifetime plan holders may request account deletion, but the lifetime license remains non-refundable.

8. Contact Support

For refund requests, cancellations, or billing questions, contact us at support@allem.com or visit our contact page. We aim to respond to all inquiries within 24 hours.